after-sale service

    Shanghai fuxibao automation is a large automation service company integrating science, industry and trade; Has a large-scale inventory capacity, ready to meet the needs of customers spot; As a professional automation industry service company, Shanghai fuxibao has a sound after-sales service system; For every new and old customers to provide perfect after-sales service.

 

◆ Service guidance

    To meet the needs of the industry; To improve the service quality of automation industry, our company has set up an after-sales team with professional automation literacy; At any time for each new and old customers to provide service guidance and solutions.

 

◆ One year warranty

    Shanghai fuxibao has domestic and foreign supply channels; Since its inception, the company has always adhered to the business philosophy of "quality and credibility"; And stick to the important promise of "one false and ten punishments"; To protect the fundamental interests of end users; The company solemnly promises: "all products purchased from our company can enjoy one-year warranty treatment", except for the special statement.

 

◆ Return and exchange prompt

    Shanghai ferxibao promises to meet the following conditions. Due to the quality of the goods, it can be returned within 7 days from the date of sale (subject to the actual receiving date), and can be replaced within 15 days. The customer can contact customer service personnel to complete the application for return and replacement.

        A. The non-human quality issues stipulated in the national "Three Guarantees" regulations;

        B. Confirm by the manufacturer's designated or special after-sales service inspection, and issue the inspection report (if the after-sales service cannot provide the inspection report, the commodity inspection or fault list shall be provided);

        C. The outer package of the goods is intact and undamaged, and the goods and their standard accessories, gifts (such as gifts when purchasing), instructions, warranty certificates and invoices are complete

        D. If there are some quality problems in the complete set of goods (including gifts), the complete set of goods shall be provided when handling the return and exchange.

 

◆ Special notes

    Shanghai fuxibao will not provide goods return and exchange service for the following situations:

        A. Any goods not sold from Shanghai fuxibao (the serial number of the goods does not conform to the requirements);

        B. Beyond the validity period of return and exchange stipulated in the national "Three Guarantees" regulations;

        C. The goods have been used (except for quality problems) or worn for normal use;

      D. The outer package of the goods is incomplete or damaged, the standard accessories, gifts (if there are gifts at the time of purchase) or instructions are incomplete, the warranty certificate and invoice are missing or altered, and the commodity model or serial number on the warranty certificate is inconsistent with the actual goods;

        E. Tear or alter the commodity label, serial number and anti-counterfeiting mark without authorization;

       F. Product quality problems caused by unauthorized negligence, misuse, abuse, disassembly, collision, liquid feeding, accident, alteration, incorrect installation or storage;

     G. Product quality problems caused by disassembly or repair at maintenance points not designated or authorized by the manufacturer;

 

remarks:

    1、 The original voucher of after-sales service is sales invoice, and the starting date of product time limit is the signing date of sales.

 

    2、 Company service commitment:

 

      （1）All the products sold by our company have signed the purchase and sales contract, and the warranty period of the products is one year. The company will not bear the responsibility for non product quality problems during the warranty period.

       （2）If there are any problems in the process of installation and debugging, the user can contact us at any time for technical consultation and get a clear solution.

       （3）If there are other specific provisions in the applicable national laws and regulations, the company will comply with the relevant laws and regulations.

         （4）During the warranty period, paid maintenance service will be implemented under the following circumstances;

                ①Damage caused by man-made or irresistible natural phenomena;

                ②Failure or damage caused by improper operation;

                ③Failure or damage due to product modification, decomposition and assembly.